Terms of Service

1. Acceptance of Terms

Welcome to Returnly ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our return pickup and logistics service, including our mobile application and website (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

2. Description of Service

Returnly provides a platform that connects users with certified couriers for the pickup and return of packages to various retailers and e-commerce platforms. Our Service includes:

• Scheduling return pickups from your location
• Coordinating with multiple courier services
• Real-time tracking and photo proof of pickups
• Integration with major retailers and e-commerce platforms
• Digital label and QR code processing

3. User Eligibility

To use our Service, you must:

• Be at least 18 years old or have parental/guardian consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be located in one of our supported service areas

4. User Responsibilities

4.1 Package Preparation

You are responsible for:

• Ensuring packages are properly sealed and ready for pickup
• Providing accurate return labels or QR codes
• Removing or covering any old shipping labels
• Ensuring packages comply with courier restrictions

4.2 Accurate Information

You must provide accurate information regarding:

• Package contents and value
• Pickup location and accessibility
• Contact information and availability
• Special handling requirements

5. Service Availability

Our Service is currently available in:

• United Kingdom: England, Scotland, Wales, and Northern Ireland
• United States: Major metropolitan areas with expanding coverage
• South Africa: Coming soon

Service availability may vary by location and courier capacity. We reserve the right to modify service areas at any time.

6. Pricing and Payment

6.1 Service Fees

Pricing for our Service varies based on:

• Location and distance
• Package size and weight
• Courier service selected
• Pickup urgency and timing

6.2 Payment Terms

Payment is processed upon booking confirmation. We accept major credit cards, debit cards, and digital payment methods. Some retailers may cover return costs as part of their return policy.

6.3 Refunds

Refunds are available in the following circumstances:

• Failed pickup due to courier error
• Service cancellation by Returnly
• Duplicate charges or billing errors

7. Liability and Insurance

7.1 Package Insurance

All packages handled through our Service are insured up to their declared value, subject to:

• Maximum coverage limits set by courier partners
• Accurate declaration of package contents and value
• Compliance with prohibited items policies

7.2 Limitation of Liability

Our liability is limited to the declared value of packages. We are not liable for:

• Damages resulting from improper packaging
• Delays due to circumstances beyond our control
• Loss or damage of prohibited items
• Consequential or indirect damages

8. Prohibited Items

The following items are prohibited from our Service:

• Hazardous materials and chemicals
• Perishable food items
• Live animals or plants
• Illegal substances or contraband
• Weapons and ammunition
• High-value items exceeding insurance limits
• Items requiring special licenses or permits

9. Data Privacy and Security

We are committed to protecting your privacy and personal information. Our data practices are governed by our Privacy Policy, which includes:

• Collection and use of personal information
• Data sharing with courier partners
• Security measures and encryption
• Your rights regarding your data

By using our Service, you consent to our data practices as described in our Privacy Policy.

10. Intellectual Property

All content, trademarks, and intellectual property on our platform are owned by Returnly or our licensors. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding
• Reverse engineer our software or systems
• Create derivative works based on our Service

11. User Conduct

You agree not to:

• Use the Service for unlawful purposes
• Provide false or misleading information
• Interfere with the operation of our Service
• Harass or abuse our staff or couriers
• Attempt to circumvent security measures
• Use automated systems to access our Service

12. Account Termination

We reserve the right to terminate or suspend accounts for:

• Violation of these Terms
• Fraudulent or suspicious activity
• Repeated failed pickups or non-compliance
• Abuse of our staff or courier partners

You may terminate your account at any time by contacting our support team.

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters and severe weather
• Labor strikes and transportation disruptions
• Government actions and regulatory changes
• Technical failures and cyber attacks
• Pandemic-related restrictions

14. Dispute Resolution

14.1 Customer Support

For any issues or disputes, please first contact our customer support team at support@returnly.shop. We will make reasonable efforts to resolve disputes promptly.

14.2 Arbitration

Any disputes that cannot be resolved through customer support will be subject to binding arbitration in accordance with the laws of the jurisdiction where our headquarters is located.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website or app. Continued use of our Service after changes constitutes acceptance of the modified Terms.

We will notify users of significant changes through:

• Email notifications to registered users
• In-app notifications
• Prominent notices on our website

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles. Any legal action arising from these Terms will be subject to the exclusive jurisdiction of the courts in England and Wales.

17. Contact Information

For questions about these Terms of Service, please contact us:

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Returnly regarding your use of our Service. These Terms supersede all prior agreements, understandings, and communications.